Last Updated: 16 August 2026
CareNest Australia ("CareNest Australia", "we", "us" or "our") respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how CareNest Australia collects, uses, stores, discloses and protects personal information when you use our website www.carenestaustralia.com, contact us, apply for caregiver opportunities, create an account, book caregiving services, or otherwise interact with us.
We aim to manage personal information openly and transparently in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply to us.
1. About CareNest Australia
CareNest Australia provides caregiver and home-care related services and connects individuals, families and organisations with caregivers and support professionals.
Our services may involve collecting information from:
Clients and their family members or representatives
Caregivers and job applicants
Website users
Employers and service partners
Contractors and professional service providers
People who contact us with enquiries or requests
2. Information We Collect
Depending on how you interact with us, we may collect personal information including:
General personal information
Full name
Date of birth
Gender
Residential and postal address
Email address
Telephone and mobile numbers
Emergency contact details
Identification information
Account and login information
Communication records
Caregiver and employment information
For caregivers and applicants, we may collect:
Curriculum vitae/resume
Employment history
Qualifications and certificates
Professional registrations or licences, where applicable
References
Work experience
Skills and areas of care experience
Right-to-work information
Passport or other identification details
Police or background-check information
Visa or immigration-related information where relevant to recruitment
Interview and assessment information
Client and care information
Where necessary to provide or coordinate care, we may collect information about:
Care requirements
Personal preferences
Mobility and daily living needs
Relevant medical or health information
Disability-related support requirements
Emergency arrangements
Care plans and related records
Health information is treated as sensitive information under Australian privacy law and generally receives additional privacy protection.
3. How We Collect Personal Information
We may collect personal information directly from you when you:
Complete a website form
Register or create an account
Apply for a caregiver position
Upload a CV or supporting documents
Request a caregiver
Make a booking
Contact us by telephone, email, WhatsApp or other communication channels
Subscribe to communications
Purchase or access an online service or digital product
We may also receive information from authorised representatives, referees, employers, service providers or other third parties where permitted by law or with your consent.
Where practicable, we generally collect personal information directly from the individual concerned.
4. Why We Collect Personal Information
We may collect, hold, use and disclose personal information for purposes including:
Providing caregiving and support services
Matching clients with suitable caregivers
Processing caregiver applications
Recruiting and assessing caregivers
Verifying qualifications, references and employment history
Conducting appropriate background and compliance checks
Communicating with clients, caregivers and applicants
Managing bookings and accounts
Providing customer support
Processing payments and transactions
Providing online courses, digital products or other services
Improving our website and services
Maintaining business and administrative records
Meeting legal, regulatory and contractual obligations
Preventing fraud, misuse or unlawful activity
Sending relevant service communications and, where permitted, marketing communications
We will not use or disclose personal information for unrelated purposes unless permitted or required by law or otherwise authorised by you.
5. Sensitive and Health Information
Some of the information required to provide care or assess a caregiver's suitability may be sensitive information.
This may include health information, disability information, criminal-record information and other information defined as sensitive information under applicable privacy legislation.
Where required by law, we will obtain your consent before collecting sensitive information and will take reasonable steps to protect it.
We will only collect sensitive information where it is reasonably necessary for our functions or activities, or where another lawful basis applies.
6. Disclosure of Personal Information
We may disclose personal information to parties where reasonably necessary for the purposes described in this Privacy Policy.
These parties may include:
Caregivers and clients involved in an appropriate care arrangement
Prospective employers and authorised recruitment partners
Healthcare and care service providers
Background-check and screening providers
Training and education providers
Payment processors
Information technology and cloud service providers
Website hosting and software providers
Professional advisers
Insurers
Government agencies and regulators where legally required
Law enforcement agencies where required or permitted by law
We only disclose information where reasonably necessary, authorised or required under applicable law.
7. Overseas Disclosure
Because CareNest Australia may work with caregivers, recruitment partners, technology providers and other organisations located outside Australia, personal information may sometimes be disclosed to or accessed by overseas recipients.
Depending on the nature of the service or recruitment arrangement, recipients may be located in countries including South Africa, New Zealand, the United Kingdom, Canada, countries in Europe, and other jurisdictions.
Where applicable, we will take reasonable steps to ensure that overseas disclosures comply with our obligations under Australian privacy law. APP 1 requires an APP Privacy Policy to state whether overseas disclosure is likely and, where practicable, identify relevant countries.
8. How We Store and Protect Information
We take reasonable steps to protect personal information against:
Loss
Misuse
Interference
Unauthorised access
Modification
Disclosure
Personal information may be stored electronically using secure systems operated by CareNest Australia and third-party technology providers.
Depending on the service involved, information may be stored on secure servers or cloud systems located in Australia or overseas.
No internet transmission or electronic storage system can be guaranteed to be completely secure. However, we take reasonable and appropriate measures to protect information against unauthorised access and use.
9. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide services, meet legal or regulatory requirements, resolve disputes, enforce agreements or maintain appropriate business records.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it, subject to any applicable legal or regulatory retention requirements.
10. Website, Cookies and Analytics
Our website may use cookies, analytics tools and similar technologies to:
Keep the website functioning properly
Remember preferences
Understand website usage
Improve website performance
Analyse traffic and user behaviour
Improve our services and marketing
You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.
11. Online Payments
Where online payments are available, payments may be processed through third-party payment providers.
CareNest Australia may receive limited transaction information necessary to confirm and administer a payment, but payment-card information may be handled directly by the relevant payment provider in accordance with its own privacy and security practices.
You should review the privacy policy of the payment provider used for your transaction.
12. Marketing Communications
We may use your contact information to send information about our services, caregiver opportunities, courses, digital products, promotions or other relevant updates where permitted by law.
You may unsubscribe from marketing communications by using the unsubscribe facility provided or by contacting us.
Service and administrative communications may still be sent where necessary.
13. Accessing Your Personal Information
You may request access to personal information that CareNest Australia holds about you.
We will generally provide access unless an exception under applicable law applies.
To make an access request, please contact us using the details below.
14. Correcting Your Information
We take reasonable steps to ensure that personal information we hold is accurate, complete and current.
If you believe information we hold about you is inaccurate, incomplete or out of date, please contact us and request a correction.
We will consider your request and take reasonable steps to correct information where appropriate.
15. Privacy Complaints
If you believe CareNest Australia has mishandled your personal information or breached applicable privacy requirements, please contact us first so that we can investigate and respond to your concern.
Please provide enough information for us to understand your complaint and, where possible, include relevant dates, communications or other supporting information.
We aim to investigate and respond to privacy complaints within a reasonable timeframe.
If you are not satisfied with our response, you may have the right to complain to the Office of the Australian Information Commissioner (OAIC).
16. Children's Privacy
Our services are generally intended for adults. We do not knowingly collect personal information from children except where reasonably necessary for the provision or coordination of services and where appropriate consent or legal authority has been obtained.
Where we deal with vulnerable individuals or children, we will take appropriate steps to protect their personal information.
17. Third-Party Websites
Our website may contain links to third-party websites and services.
CareNest Australia is not responsible for the privacy practices, content or security of external websites. We recommend that you read the privacy policy of any third-party website before providing personal information.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, information-handling practices, technology or applicable laws.
The updated version will be published on our website with a revised Last Updated date.
We encourage users to review this Privacy Policy periodically.
19. Contact Us
For privacy questions, requests for access or correction, or privacy complaints, please contact:
CareNest Australia
Address:
Level 1, 5 Murray Rose Avenue
Sydney Olympic Park, NSW 2127
Australia
Email: info@carenestaustralia.com
Website: www.carenestaustralia.com
Privacy Enquiries: support@carenestaustralia.com
20. Your Acknowledgement
By using our website, submitting an application, requesting services, creating an account or otherwise providing personal information to CareNest Australia, you acknowledge that you have read and understood this Privacy Policy.
Where applicable, we will obtain any consent required by law before collecting or using sensitive information.
CareNest Australia
CARING HEARTS. SAFE HANDS. BETTER LIVES.
Last Updated: 16 August 2026